Terms and Conditions
Terms and Conditions
1.1 “Acceptance Date” means the date on which the customer accepted this agreement.
1.2 “Activation Date” means the date on which FEA Works will give the customer access to and/or enable the customer to
use a product or service;
1.3 “Acceptable Use Policy” (AUP) means the policy, which is available on the Website and is incorporated by reference in
this Agreement, that regulates the use of the services;
1.4 “Agreement” means this agreement entered into between the customer and FEA Works;
1.5 “FEA Works" means FEA Services CC T/A FEA Works, Registration number 2009/122076/23 ;
1.6 “Business Day” means Monday to Friday, but excludes Saturdays and a day which is an official public holiday in the
Republic of South Africa;
1.7 Business Hours” means the hours between 08h00 and 17h00 on a Business Day;
1.8 “CPA” means the Consumer Protection Act, 2008;
1.9 “Customer” means a user or host of any FEA Works services;
1.10 “EC Act” means the Electronic Communications Act, 2005;
1.11 “ECT Act” means the Electronic Communications Act and Transactions Act, 2002;
1.12 “Equipment” means any device, equipment or hardware used to access the services or used in conjunction with the
1.13 “ICASA” means the Independent Communications Authority of South Africa;
1.14 “Juristic person” means a company or close corporation and includes a body corporate, partnership, association or
1.15 “NCA” means the National Credit Act, 34 of 2005;
1.16 “RICA” means the Regulation of Interception of Communications and Provision of Communication Related Information
1.17 “Services” means any FEA Works internet access package and any other related internet services;
1.18 “VAT” means Value Added Tax as provided for in the Value Added Tax Act, 1991;
1.19 ”Website” means www.fea.works
2. DURATION, TERMINATION AND COOLING-OFF
2.1 The agreement will commence on the acceptance date and endure indefinitely until it is cancelled as provided for in this
clause 2, or otherwise provided in this agreement. In the event that the services applied for is not activated within 30 (thirty)
days of the acceptance date due to an uncontrollable event, the agreement will automatically terminate and no party shall
have any liability to the other as a result of such termination.
2.2 The customer may terminate this agreement by giving 1 (one) calendar month’s written notice to FEA Works.
2.3 FEA Works may cancel this agreement by giving 1 (one) calendar month’s written notice to the customer.
2.4 Notwithstanding the termination of the agreement, in the event that the customer continues to use the services despite
the termination of the agreement, the customer will remain liable for and promptly pay on demand all amounts that would
have been due to FEA Works as a result of the use of or access to the services and this agreement shall be deemed to
continue to apply until such time as all amounts due to FEA Works have been paid in full.
2.5 If the agreement results from any direct approach to you by FEA Works or is an electronic transaction as contemplated
in the ECT Act, the customer will be entitled to cancel the agreement on written notice to FEA Works without reason or
penalty within 5 (five) Business Days of, in the case of services only being provided in terms of the agreement, the
3. NCA AND ECT ACT
3.1 Although the agreement is not a credit agreement as contemplated in the NCA, the customer’s application for a service
or equipment may be subject to a credit referencing or risk assessment process. This means that FEA Works may utilise the
information provided by the customer and the credit record from registered credit bureaus in order to determine whether the
customer will be in a position to meet the obligations under the intended Agreement. FEA Works will be entitled to decline to
activate services that the customer applies for if FEA Works reasonably determined that the customer may not be able to
meet its commitments under the agreement.
3.2 FEA Works will be entitled to perform these assessments each time the customer applies for services or equipment.
4. SERVICE DELIVERY, SERVICE AVAILABILITY
4.1 FEA Works will use reasonable endeavors to make its services available to the customer, and to maintain the availability
for use by customers. However, FEA Works will provide the services “as is” and “as available” and do not warrant or
guarantee that the services will at all times be free of errors or interruptions, be always available, fit for any purpose, not
infringe any third party rights, be secure and reliable, or will conform to the customer’s delivery timeline requirements,
subject always to the provisions of the CPA, where applicable, and subject to any Service Level Agreement, where
4.2 FEA Works will use its best endeavors to notify the customer in advance of any maintenance and repairs which may
result in the unavailability of a service, but cannot always guarantee this.
4.3 This service is a best effort service *
(*Speeds and streaming quality may vary due to network management policy or network load.)
5.1 The customer agrees to pay all amounts due under this agreement.
5.2 To the fullest extent permitted by law, all amounts due and payable in terms hereof shall be paid free of exchange and
without deduction or set-off, by way of a direct debit order in favor of FEA Works(drawn against a current banking account
nominated by the customer), or in such other manner as FEA Works may from time to time determine.
5.3 The customer agrees that:
5.3.1 FEA Works will be entitled and authorised to draw all amounts payable in terms of the agreement from the account
5.3.2 the debit order will commence on the activation date and will continue and not be revoked until termination of this
agreement or until all amounts due and owing to FEA Works have been fully and finally discharged;
5.3.3 the customer will sign all such forms and do all such things as may be necessary to give effect to the debit order as
contemplated in this clause 5.3;
5.3.4 the customer’s first bill may be for part of a month and the customer will be charged for the number of days left in the
month in which the customer signed up or switched over, plus the subscription for the next month.
5.4 Should the customer fail to pay any amount on the due date for payment then FEA Works may, without prejudice to any
of its other rights and remedies:
5.4.1 take all such further steps as may be necessary to recover the outstanding amount from the customer, including
without limitation the use of debt collection mechanisms;
5.4.2 suspend the customer’s access to the service or the use of any product with notice to the customer until such time as
the outstanding amount has been paid in full; or
5.4.3 terminate this agreement with immediate effect.
5.5 To the fullest extent permitted by law, all amounts due and payable in terms hereof shall be paid free of exchange and
without deduction or set-off, by way of a direct debit order in favor of FEA Works(drawn against a current banking account
nominated by the customer), or in such other manner as FEA Works may from time to time determine. It is recorded and the
customer acknowledges that several FEA Works products (like Internet and VoIP line rental) are payable monthly in
5.6 Should the customer’s debit order not be honored for whatever reason, FEA Works will be entitled to charge the
customer a reasonable administrative fee.
5.7 If any changes are proposed to any terms of an agreement between FEA Works and any Third Party supplier impacts on
the provision of any services or products in terms of this Agreement, FEA Works shall be entitled to amend the terms, fees
or charges for its services or products at any time on 30 (thirty) days’ notice to the customer. The amendment will take effect
on the date indicated in the notice.
5.8 FEA Works will use reasonable endeavors to inform the customer well in advance, and in any event prior to
disconnection, about the possibility of disconnection in the case of non-payment.
5.9 To the extent that FEA Works incurs any additional expenditure relating to the tracing and/or collection of unpaid
amounts, those costs shall be for account of the customer to the extent permitted by law, including attorney and own client
6.1 Except for Equipment that the customer had fully paid for, all Equipment installed or provided by FEA Works remains the
property of FEA Works and the customer agrees that:
6.1.1 the customer will take reasonable care of such equipment;
6.1.2 the customer may not sell, lease, mortgage, transfer, assign or encumber such equipment;
6.1.3 the customer may not re-locate such Equipment without FEA Works knowledge and permission;
6.1.4 the customer will inform any landlord that such Equipment is owned by FEA Works and therefore not subject to any
landlord’s hypothec; and
6.1.5 the customer will return such equipment to FEA Works, at the customer’s expense, upon termination of the services to
which the Equipment is related.
7.1 Subject to any other provisions set out in this terms and conditions, should the customer be in breach of any provision of
this Agreement, then FEA Works shall be entitled, without prejudice to any other rights that it may have and to the extent,
required or permitted, as the case may be, by law, to forthwith:
7.1.1 afford the customer a reasonable opportunity to remedy the breach taking into account the nature of the breach in
7.1.2 suspend the customer’s access to services;
7.1.3 cancel all agreements concluded between FEA Works and the customer; or
7.1.4 claim immediate performance and/or payment of all obligations in terms hereof.
7.2 Should FEA Works suspend, disconnect or terminate the customer’s services, FEA Works will be entitled to, charge the
customer a reasonable fee for reconnecting the customer’s services.
8.1 The customer hereby unconditionally and irrevocably indemnify FEA Works and agree to indemnify and hold FEA Works
harmless against all loss, damages, claims, liability and/or costs, of whatsoever nature, howsoever and whensoever’s
arising, suffered or incurred by FEA Works as a result of any claim instituted against FEA Works by a third party (other than
the customer) as a result of (without limitation):
8.1.1 the use of FEA Works services or products other than as allowed or prescribed in the Agreement;
8.1.2 any other cause whatsoever relating to the Agreement or the provision of services or products to the customer where
the customer have acted wrongfully or failed to act when the customer had a duty to so act.
8.2 To the fullest extent possible, the customer disclaims all responsibility or liability for any damages or loss howsoever
arising, including but not limited to direct, economic, consequential loss or loss of profits, resulting from the use of or inability
to use the services in any manner or from any reliance on the services in any way.
8.3 The customer agrees to indemnify and hold harmless FEA Works, its members, employees, servants, subcontractors
and partners from any demand, action or application or other proceedings, including for attorney’s fees and other related
costs made by any Third Party and arising out of or in connection with this Agreement and or the inability of any User to use
8.4 The customer acknowledges its responsibility for its own internet security and privacy. Customers are strongly advised to
install firewalls and anti-virus software for their own protection.
9. LIMITATION OF LIABILITY
9.1 Save to the extent otherwise provided for in this Agreement or where the customer is entitled to rely on or receive, by
operation of law, any representations, warranties or guarantees, FEA Works do not make or provide any express or implied
representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality, security of any
product or services.
9.2 Without limiting the generality of the provisions of clause 9.3, FEA Works shall not be liable for and the customer will
have no claim of whatsoever nature against FEA Works as a result of –
9.2.1 any unavailability of, or interruption in the services due to an uncontrolled event;
9.2.2 any damage, loss, cost or claim which the customer may suffer or incur from any suspension or termination of the
service/s for any reason contemplated in the Agreement.
9.3 In addition to and without prejudice to any other limitations of liability provided for in the Agreement and to the fullest
extent permitted by applicable law, FEA Works shall not be liable to the customer for any direct damages howsoever arising
and neither party shall be liable to the other for any special, indirect, incidental, consequential or punitive damages arising
out of or relating to this Agreement, whether resulting from negligence, breach or any other cause. To the extent that a
competent court or tribunal or other competent dispute resolution body or authority finally determines, notwithstanding the
exclusion contained in this clause, that FEA Works is liable to the customer for any damages, FEA Works liability to the
customer for any damages howsoever arising shall be limited to the amounts paid by the customer under this Agreement in
consideration for services or a product during the immediately preceding 12 (twelve) month period in respect of the services
or product which gave rise to the liability in question.
10. CESSION AND DELEGATION
The customer may not sell, cede, assign, delegate or in any other way alienate or dispose of any or all of its rights and
obligations under and in terms of this Agreement without the prior written approval of FEA Works. FEA Works shall be
entitled to sell, cede, assign, delegate, alienate, dispose or transfer any or all of its rights and obligations under and in terms
of this Agreement to any of its affiliates or to any third party without the customer’s consent and without notice to the
Notwithstanding any other terms of this Agreement, the customer hereby consents to the jurisdiction of the Magistrate’s
Court in the Republic of South Africa in respect of any proceedings that may be initiated by FEA Works arising out of this
Agreement, provided that FEA Works shall be entitled, in its reasonable discretion, to institute such proceedings in the High
Court of South Africa and, in such event, the customer consents to the jurisdiction of such court.
12.1 The parties acknowledge and agree that this Agreement constitutes the whole of the agreement between them and that
no other agreements, guarantees, undertakings or representations, either verbal or in writing, relating to the subject matter
of this Agreement not incorporated in this Agreement shall be binding on the parties. No changes or cancellation of this
Agreement by the customer will be binding on any of the parties unless recorded in writing and signed by both parties,
notwithstanding activation of the service.
12.2 The customer agrees that any invoices or notices sent by FEA Works to the customer in terms of any agreement
concluded between the parties may be sent via e-mail unless otherwise prescribed by law.
12.3 The customer acknowledges that it has read and understood the FEA Works acceptable use policy (AUP) (which is
available here) and that a failure to observe the provisions of the AUP may lead to the suspension of the services and or
cancellation of this Agreement.
12.4 No indulgence, leniency or extension of time which FEA Works may grant or show to the customer shall in any way
prejudice FEA Works or preclude FEA Works from exercising any of its rights in the future.
12.5 FEA Works reserves the rights to update this policy as needed without prior notice .
The physical address where FEA Works will receive legal service of documents is the following:
Shop10 /11 No.4 Pendoring Road Bonteheuwel 7764.